Royale8 发表于 2018-6-9 15:47
我们已经了解了整件事情，这件事情我们会严厉的处理，我们将会努力提高我们客服服务，请多多包容，非常抱歉 ...
你了解到了什么事情，可以说明看看你是真的有了解还是怎样？ 该不会是完全不理会也没追究只是上来做个样子道个歉吧 :o
kedimus 发表于 2018-6-9 13:15
Has the deposit done?
Yes , i called them twice and they also cancel my call twice then whatsapp me ask me what happen..i told in whatsapp my deposit been so long but still dont approve , the cs in whatsapp told me he is off to work , but after i told him said i will post at tom188 to report this issue , then he say will help me solve and approve my deposit quickly..
i wonder if im not tom188 member , how they will treat like ? dont care , just let me wait them enjoying shaking their head until morning when they wake up only proceed my deposit or how ... hmm...
Royale8 发表于 2018-6-9 15:47
我们已经了解了整件事情，这件事情我们会严厉的处理，我们将会努力提高我们客服服务，请多多包容，非常抱歉 ...
请问你们客服的 Mango juice 哪里买的:$:$:$
夜场上已经没有这样漂亮的 Kick 了。。:P:P
他们不懂会不会赔你500现金吗？哈哈;P;P;P;P
Suarez铁牙 发表于 2018-6-9 17:25
Yes , i called them twice and they also cancel my call twice then whatsapp me ask me what happen.. ...
Hi Suarez,
We have look into the issue and we have found the pertaining issue. We are so sorry for your inconvenience, the staff whom failed to perform his task has been penalised as what he did make a direct impact on our company reputation. Whatsapp and WeChat team they are suppose be off from work, while the full responsibility falls on live chat support team. We have make action to our staff who is suppose to be on duty during that hour. Further, is not only tom188 customers will have privilege to be handled in this way. All customers in Royale8 are treated fairly and we are against anyone who fail to perform their duty to serve the customers in our platform. Thank you
Royale8 发表于 2018-6-9 20:49
Hi Suarez,
We have look into the issue and we have found the pertaining issue. We are so sorry f ...
红毛语我不太会，可以翻译中文吗？
嗨蘇亞雷斯，
我們已經研究了這個問題，並找到了相關的問題。 對於您的不便，我們深表歉意，因為他對我們公司的聲譽造成了直接影響，因此未能履行其職責的員工受到了處罰。 Whatsapp和WeChat團隊假設他們不工作，而全部責任落在實時聊天支持團隊。 我們已經對那些在當時值班的員工採取了行動。 此外，不僅tom188的客戶有特權以這種方式處理。 Royale8中的所有客戶都得到公平待遇，我們反對任何人未能履行其職責為我們的平台服務客戶。 謝謝
:$:$:$:$:$
yuenks 发表于 2018-6-9 21:21
嗨蘇亞雷斯，
我們已經研究了這個問題，並找到了相關的問題。 對於您的不便，我們深表歉意，因為他對我們 ...
Y哥你这是google translate吧.....
dyrus168 发表于 2018-6-9 23:29
Y哥你这是google translate吧.....
;P我只會copy & paste + google translate;P
最后有没有信息你 ;P;P;P
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